FAQs

We can only accept orders from and to addresses in the United Kingdom

After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price, but should not be considered as an order acceptance from us.

When we despatch your order we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done, for example, if:

• your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system;
• payment has been made using a card not issued in a country we dispatch to, or not where the billing address is;
• there is an error on the website regarding the price or description of a product;
• the items ordered are no longer in stock or available;
• we have tried contacting you about your order and have not heard back within a reasonable period of time; or
• if the items you have ordered are unavailable you will be notified as soon as possible.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

We are not liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights.

All products are subject to availability, which is subject to change.

Images of products shown on the website, and colours shown on screen, are reproduced as accurately as electronic processes allow, but may not always represent the exact image or colour of the final product.

We reserve the right to amend the details and specifications of our products as necessary, or to conform with any changes in UK or EU requirements.

We try to ensure that information regarding products on our website is as accurate as possible. However, we cannot be held responsible for any inaccuracies or errors.

All prices are in Pounds Sterling and exclude VAT at the prevailing rate.

Where applicable delivery costs will be added to the total price of the goods.

Prices are subject to change without notice.

The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

If, after placing your order, you wish to cancel, it is best to do so as soon as possible. Cancelling the item before dispatch will minimise any inconvenience or the need to return packages.

If you do wish to cancel your order you will need to contact us as soon as possible via telephone on 0333 005 7088 or by email to [email protected]. You will need to quote your order number and confirm your name and address details.

We will arrange collection from you for any returned goods.

You are entitled to cancel your purchase up to 14 days after receiving the goods. If we collect the products from you in good condition and with their original packaging, you will receive a full refund.

If the return is accepted, we will provide a refund to you within 14 days from the date we receive the goods. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Please note, that in order to benefit from the entitlement to return an item, the item needs to be returned to us in its original condition. If the goods are damaged or altered, we reserve the right to deduct the relevant cost of the damage from the refund amount. Should this be the case, we will inform you of any deduction necessary.

We will endeavour to meet any given date for delivery. However, we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Once dispatched all orders are fully insured by the delivery carrier or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by, then you will be responsible for them.

Unless otherwise stated, Fast Build owns the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view website pages, download website pages and print website pages for your own personal use, subject to the restrictions set out below and elsewhere in these Terms.

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of malicious computer software.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

You are granted a licence to use the material contained in this website subject to the restrictions described in these Terms.

You are granted a licence to download, store, view, edit, use, reproduce, copy, print, any material contained in this website for your own personal and/or business purposes.

You are not permitted to:

• republish material from this website (including republication on another website);
• sell, rent, license, sublicense, lease, distribute, copy, duplicate, publish or reproduce material from the website and any material or any part thereof for use by any third party;
• exploit material on our website for a commercial purpose;
• use any material in any way that is unlawful or in breach of any person's legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable.

If you breach these Terms in any way then the licence granted to you will be automatically terminated upon such breach and Fast Build may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

We reserve the right to exclude any person from using its website and material contained therein where a breach of these terms & conditions is suspected.

You must retain, and must not delete or remove all copyright notices and other proprietary notices placed by us on any material.

This website is provided “as is” without any representations or warranties, express or implied. Fast Build makes no representations or warranties in relation to this website or the information and material provided on this website.

The content of the pages of this website is for your general information and use only and it is subject to change without prior notice.

Fast Build does not warrant that this website will be constantly available, or available at all; or that the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. We do not provide any warranty as to the suitability of the information and material found or offered on this website for any particular purpose. Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You acknowledge that information and material found or offered on this website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

To the extent that the website and the information and services on the website are provided, our liability to you in relation to the use of our website or under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, will be limited as follows: Fast Build and its employees will not be liable to you for any loss or damage of any nature whether arising directly or indirectly from the use of or reliance on information obtained from this website; Fast Build and its employees will not be liable for any consequential, indirect or special loss or damage and will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

In no event will we be liable for any loss above a maximum total of the price of the product or service purchased in respect of any claim.

Nothing in these Terms will limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

By using this website, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable, you must not use this website.

If you breach these Terms you will be held fully responsible for any loss suffered by Fast Build as result of such breach and will be held accountable for all profits made from breaching these Terms.

You agree to indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms.

This website may contain links to other websites that are not under the control of and are not maintained by us. Fast Build is not responsible for the content or reliability of the linked websites. Fast Build provides these links for your convenience only but does not endorse the material on these sites.

The failure by Fast Build to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the right at any time subsequently to enforce all Terms.

If any provision of these Terms shall be found by any court to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms which shall remain in full force and effect.

If any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.

We may revise these Terms from time-to-time. Revised Terms will apply to the use of our website from the date of the publication of the revised Terms on our website. Please check this page regularly to ensure you are familiar with the current version.

These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Terms is not subject to the consent of any third party.

These Terms constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

These Terms shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these Terms shall be subject to the exclusive jurisdiction of the English courts.